Frequently Asked Questions

Is The Ultimate Guide to Business Process Management  a “How-To” book?
Yes. The best way to describe The Ultimate Guide to Business Process Management is that it is the most complete publication available to today which describes the step-by-step method for implementing BPM in an organization. Some books simply cover the theory whereas others may only cover a specific theme (like modeling). The Ultimate Guide to Business Process Management is unique in that it provides specific details on every topic relating to BPM and not just the basics. The book also goes one step further and provides real life frameworks which can be readily applied to any organization.
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How is this book different to the others currently available?
If you do a search on Amazon.com or Google you will only find a handful of publications that depict the proper method for building an entire BPM capability within an organization. Even at the time of writing the book, the entry under Business Process Management on Wikipedia was still largely incorrect. No wonder so many people are confused!
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What is BPM?
Business Process Management is an umbrella term to describe the management of processes within an organization using a best-practice and internationally-recognized framework and methodology. BPM also implies that its responsibility extends to improving the performance of a process, and, therefore, incorporates the two change management disciplines of Lean and Six Sigma. 
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Is BPM hard to implement?
The good news is that BPM is neither a hard function to understand, nor is it difficult to implement. This book will explain the step-by-step details on how to improve your culture, enforce governance and standards, and invest in the right technologies to help manage your business more effectively. At the end of the book, I would expect you to be able to walk into any organization, large or small, and be able to quickly assess its efficiency by querying its structure and the method used to deliver its products or services.
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Can any organization use what’s described in the book?
Absolutely. Regardless of how large your organization is, The Ultimate Guide to Business Process Management will still be relevant and provide you with invaluable information that you can start using straight away. Regardless, of whether you’re buying a new BPM tool, or want to assess the process maturity of your organization, this book will walk you through the steps needed to help you start realizing benefits in your business. 
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Why can’t I find The Ultimate Guide to Business Process Management  in the bookstores?
I self-published the book on Amazon.com because I wanted to maximize its distribution globally. If you find that you can’t find the book at your local store, then I recommend you ask them to order it. The ISBN number you’ll need is 978-1-4774-8613-9. However, the book will be available in paperback from Amazon.com and be published in Kindle format for instant download.
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